About Us

At Bitscale, we’re a tight-knit, ambitious team of IIT Kanpur grads building a signal-first GTM automation platform that makes SDRs and growth teams 10x more effective.

We’ve spent years at places like JP Morgan, HSBC, Nanonets, and CityMall, and now we’re building the next big thing from the ground up — with real customers, real data, and real scale.

Bitscale has grown 10x in the last few months and is one of the fastest-growing startups out of India building for the world.

If you’ve ever wanted to own and influence the core architecture of a serious AI + SaaS product, this is that window.

Details

Location: Gurgaon (On-site) Function: Customer Success, Activation, Retention, Expansion Level: Senior / Founding Team Member

What are we looking for?

This is not a conventional CSM role. You are coming in as the founding Customer Success leader, responsible for building the entire customer experience engine that drives Bitscale’s long-term revenue.

You will own the full post-sales lifecycle:

  1. Activation – onboarding, time to first value, training, deployment.
  2. Retention & Support – ongoing adoption, technical support quality, renewals.
  3. Expansion – upsell, cross-sell, identifying revenue opportunities, increasing ACV.

You’ll work closely with GTM teams to define the playbooks, metrics, processes, and systems that scale Customer Success at Bitscale.

If you are a person good at talking with customers and are super into process automations and standardisation , this role is for you.

Key Responsibilities:

1. Activation & Onboarding